Terms & Conditions

 

Terms and Conditions for Day Trips July 2023

 

Please read these conditions of carriage carefully 

 

These conditions of carriage set out clearly and simply the responsibilities which we have to you and which you in turn have to us.

 

 

• Payment is required in full at the time of booking when your seat will be allocated

• The company reserves the right to cancel any departure, if this occurs a full refund will be given or you can move to another future trip.

• Unfortunately, we are unable to refund trips cancelled within 14 days of departure

• Smoking inc. e-cigarettes is not allowed anywhere on the coach. You may be asked to leave if you get asked more than once to stop. Mobile phones should be used with discretion, remember other passengers don't want to hear your conversation

• If you cancel a trip before that time you can transfer your booking to another trip or payment refunded

• To make our day trips more affordable and adaptable to those that don't drive we may use feeder coaches to bring you to the main coach, the feeder will be waiting on our return to take you home

• The arrival time at the destination is estimated dependant on traffic

• Animals are not allowed on board unless they're hearing or registered assistance dogs

• If a show or event is cancelled by the organizer you will be refunded

• If a trip is unviable we reserve the right to cancel and would offer you an alternative trip or a full refund.

• Walkers, Scooters, Frames, and push bikes are welcomed on our day trips too but they will need to be stored under the coach in the hold. We and the coach operator take no responsibility for these

• Under 16's must be accompanied by an adult

• Your coach driver will advise you of the time you need to return to the coach by for the return journey

• Seat belts must be worn throughout your journey unless medically exempt.

• You may book an excursion by visiting our website. For day excursions full payment is required at the time of booking, Your booking will be confirmed by the issue of an Excursion Confirmation showing your joining point and time.

• If you change your booking after your Excursion Confirmation has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received by email or call back request in whose name the booking was made. If your booking includes a ticket for an event, show or concert, it may not be possible to change this in which case a cancellation charge as detailed below would be payable. 

• Missed departure/return Your Excursion Confirmation clearly shows the departure point and time. Please check this carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.

• All drivers have a list of passengers joining at each point shown on client’s tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification avoid unnecessary delay and inconvenience to other passengers. The same applies for the return journey, the coach will wait a reasonable time for a late passenger and endeavour to trace them. However, after a reasonable time the coach will need to leave so as not to inconvenience other passengers. Delays/missed show/event etc. We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond our reasonable control (e.g. accidents/roadworks etc.), liability is restricted to returning you to your point of departure.

• Coach breakdown In the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on your day. If the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

• Cancelled event/show in the event of a show/event being cancelled 12 hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.

• Children: Children of 15 years of age and under must be accompanied by an adult 18yrs+. Passengers 16yrs of age may travel unaccompanied, but this does not qualify them to accompany other children under the age of 16 who do not have parent or guardian permission. Regardless of the above, there may be other age limitations imposed by the organisers of an event, show or concert. On some excursions a reduction in price may be available for children and seniors. See individual trip details.

• Coach seats are normally allocated by you at the time of booking and subject to availability at that time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.

• Passenger behaviour We reserve the unconditional right to refuse a booking or terminate a client’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply, and we will be under no obligation for any refund, compensation or loss which you may incur.

• Passengers with disabilities: Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking, please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. If a passenger requires assistance, then they must travel with an able-bodied carer or friend. We will make every effort to accommodate the passenger. Please advise us in advance if you intend to use a wheelchair – spaces are limited. Motorised scooters do create a series of practical difficulties however we can accommodate a limited number on board though they do need to be Class 2 and a maximum of 24” wide and 40” long.

• If you have a complaint: If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.

• Travel insurance: In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that our clients are covered by personal Travel Insurance.

• Address for communications: Tates Tours Ltd. 14 West Street, Dunstable, Bedfordshire